Refund policy

Returns & Exchanges

We’re all about good vibes and great stuff — and we hope you love what you ordered. If something arrives less than perfect, we’ve got your back (with a few rules in place, of course).

 

✨ We only accept returns or exchanges for damaged or defective items. We don't accept returns or exchanges if you changed your mind.

 

🔒 Final Sale Zone

Some things are a forever kind of deal — here’s what can’t be returned or exchanged:

  • Used, Tried-On, or Sampled Items
    Once worn, opened, or used — they’re final sale.

  • Sale Items, Bundles, Promo Deals
    Discounted? Bundled? Coupon-used? It’s yours for good.

  • Limited & Seasonal Drops
    One-time or special edition? No take-backs.

  • Personal Accessories (like caps, tote bags, keychains, etc.)
     For hygiene and safety reasons, accessories like caps, totes, phone cases, etc., can’t be returned once opened or used.

💔 What Counts as "Damaged"?

If your order arrives with:

  • A noticeable tear, break, or defect
  • A printing issue or product flaw
  • The wrong item or size entirely

...we’ll make it right. Just follow these steps:

  1. Contact us via Instagram or WhatsApp within 14 days of receiving your order.
  2. Send your order number, a few clear pics/videos, and a quick note explaining the issue.
  3. Once we review and approve it, we’ll offer you a refund or replacement (depending on stock availability).

We’ll review & approve, then offer a refund or replacement (based on stock).

⚠ Minor wrinkles, slight color shifts, or packaging dents don’t always count as damage — we’ll assess each case with care.

💸 Refunds

  • Approved refunds go to your original payment method within 14 business days.

  • Shipping fees aren’t refundable.

  • If it’s our mistake (damaged/wrong item), we’ll cover return shipping.

🤔Need Help Deciding?

Totally get it — online shopping can be tricky. If you’re unsure about sizing, materials, or designs, reach out before you buy. We’re always here to help you choose your perfect match.

💌 Always just a message away!

🔐 Privacy Policy

Your privacy matters. Here's how we handle your data:

📥 What We Collect

When you interact with us, we may collect:

  • Basic info: Your name, email, phone number, and shipping address
  • Order details: What you bought, when, and how you paid
  • Device & browsing info: IP address, browser type, pages you visit, etc. (standard stuff to help us improve your experience)
  • Messages & feedback: Any DMs, emails, or reviews you send our way

🔎 Why We Collect It

We use your info to:

  • Process and ship your orders
  • Contact you about your order (or if something’s up)
  • Answer your questions and provide customer support
  • Send you updates, offers, or content only if you’ve opted in
  • Improve our website and shopping experience

    💡 We NEVER sell or rent your info.

🔐 How We Protect It

  • Secure storage & trusted team access only

  • Secure third-party platforms (Shopify, payment gateways, etc.)

🍪 Cookies (The Digital Kind)

Yep, we use cookies. Not the gooey ones, but the kind that help us:

  • Remember your preferences
  • Understand how you use our site
  • Improve your experience

You can choose to disable cookies in your browser — no hard feelings.

🧾 Your Choices

  • Want to update or delete your info? Just reach out — we’ll help.
  • Don’t want emails from us anymore? Click “Unsubscribe” at the bottom of any marketing email.

Have questions? You can always message us. We’re real people.

📜 Terms & Conditions

By shopping with us, you agree to the following:

🛍 Orders

  • Orders can’t be changed/canceled once placed.

  • Double-check your shipping info before checkout!

  • Prices are in [your currency] and may change.

🚚 Shipping

  • We do our best to ship your order quickly, shipping times and rates are shared at checkout.
  • Once your order is shipped, you’ll get a confirmation with tracking details.
  • We’re not responsible for delays caused by couriers, customs, or Mercury being in retrograde.

📦 Returns & Exchanges

  • We only accept returns/exchanges for items that arrive damaged or defective.

  • To qualify, you must contact us within 14 days of receiving your order, with photos/videos and a brief description.

  • Sale items, bundles, limited drops, and personal-use products (like perfume oils, caps, or worn clothing) are final sale. See our [Returns Policy] for full details.

💳 Payments

  • We accept Visa/Mastercard and Cash on Delivery.

  • Payments are processed securely via third parties.

  • We never store your card details.

📸 Content & Copyright

  • All content (photos, names, descriptions) is ours — don’t copy without asking.

  • If you tag us in content, we may repost (with credit) unless you opt out.

⚠ Site Use & Legal

  • Please use our website responsibly, don’t try to hack it, scrape it, or break it.
  • We reserve the right to block users who misuse the site, spam us, or behave badly in comments/DMs.
  • We reserve the right to refuse service to anyone, at any time, for any reason.
  • We can update these terms whenever needed, by continuing to use the site or shop from us, you accept the latest version.
  • Any disputes will be handled under the laws of [your country/jurisdiction].

💬 Questions?

Slide into our DMs or email us at [ pulpandpower@gmail.com ]

We’re happy to help, always. 💕